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We
Know What Works
An
effectual website looks good, feels right, moves smoothly, and satisfies.
Below is a summary of some of the more important aspects of web
design.
Appearance
Keep
complicated graphics to a minimum. Remember that the purpose
of your site is to give out information and you want your site visitors
to get that information quickly. (See Download
Times)
Use clean and simple layouts. Your site visitor wants to
be able to see and understand the content. The more intricate your
layout, the more likely it will be that your visitor will miss key
information or navigational links and will leave your site.
Use Websafe colors. To ensure a consistent display
of colors across all browsers and platforms, it is best to use the
216 colors from the websafe palette.
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Content
Be
concise and direct. Explain what you do right up front. Don't
bury important information 3 mouse clicks into the site and take
the chance your site visitors won't get that far. Be clear and concise
enough that people can determine whether this is the service or
product they may be looking for. Also, present site options on the
first page of the site. There are various reasons someone is at
your site, and those that have a specific purpose want to get directly
to the information, whether it be a contact point, a job opening,
an answer to a technical question, or product information. Be mindful
of all the angles a web user could take.
Give
some indications that the site is fresh, whether it is through
press releases, explanations of new initiatives, sale promotions,
event schedules, etc. With so much information available on the
Internet, people have wised to the fact that not all of it is valid.
It is important to send the message immediately that your information
is credible, up-to-date, and valid.
Create
value through content and interactivity. Make the web user comfortable
that you can help them solve their problems. Once you understand
the reasons someone visits your site, answer their questions, provide
a solution for them, and you will win them over. They will leave
with a good impression and are more likely to return for more.
Provide
useful content. People like to see specifics they can act on.
Do you want them as a customer? Then provide the answers to their
questions. Website content is so important, yet during the design
phase, it is often an afterthought to graphics. So much time (and
budget) is often spent on graphics, that once the colors and pictures
are chosen, and the corporate brochure is plopped on the page, the
website is released to the world. Those sites may have a pretty
face, but the personality and substance are lacking. You have so
little time to get your message across; don't waste it on marketing
jargon and slow-loading graphics. Potential customers do not visit
sites to see ads; they come for information.
Web
writing should be personal. Web users want to know what's in
it for them.
Web
writing should be conversational. People don't want to read
pages of marketing jargon and vague descriptions. They are here
for details.
Use
headlines and subheads. This aids when scanning for the details
they need.
Web
content has to be visually appealing - or else the visitor gets
distracted and unfocused (and heads off to another site). You won't
get lost in our sites. Our goal is to help you retain visitors
and to provide them a reason to visit and a reason to return.
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Download
Times
Graphics
are wonderful if they add to to the content or enhance the user
experience, but they are a turnoff if the user feels they have been
waiting around for nothing. With a 28.8K modem, a computer can receive
2K per second. As a general rule, all graphics should be kept under
20K with essential navigational graphics under 10K. Web users don't
like to wait, and they get especially irritated when they find they
have waiting for something they didn't need.
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Getting
Around
Every
page on your site should contain navigation controls. Not everyone
starts from the beginning. People use search engines, bookmarks,
links from friends, or links from other sites to reach your site.
They may be entering from a side door. There should be a way to
get around the site when they do.
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Search
Engines
Every
company wants their site to be found. Although there is no guarantee
your site will listed first in all the search engines, there are
specific design techniques that can ensure the best possible positioning.
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User
Satisfaction
A
web user will be satisfied if they get the answers they are looking
for. And in the service industry, everyone wants satisfied customers.
A web user that becomes confused, frustrated, annoyed, or disappointed
while on your site is less likely to return to do business with
you.
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Effectual
Fix
Your
web site may be the visitor’s first impression of your organization.
Is YOUR web site giving an accurate impression of your organization’s
capabilities?
Look
at this example - see what we are talking about
| Original |
After
an Effectual Fix |
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| Yellow
text on the black “starry” background is hard on the
eyes.
Plus
it does not tie into this business - distributing networking
components. This is all deterring from the user experience. |
|
Effectual
Fix: Have your website
reflect your corporate image.
When in doubt, black text
on a white background always works!
We gave the buttons a “network
component” look.   |
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| Just
because you have access to colors,
fonts and
clipart
doesn’t
mean you have to use them all at once.
This
really looks as if someone was trying out all the features
of their new web design tool. |
|
Effectual
Fix: Order and
Simplify.
Disorder distracts from
the message. Multiple colors, font sizes, and clipart graphics
make it difficult to spot what is important.
Plus, face it, web users
scan.
- Write content to improve
the visitors ability to scan!
- Organize your page so
it is easy to spot the key information.
|
| The
vertical and horizontal scrollbars cut up the page into frames.
Frames can be awkward and distracting. |
Effectual
Fix: Use
caution with HTML Frames.
Don’t use <FRAME>
tags until you know how to use them effectively or when they
really are beneficial to the navigation. |
| Scrolling down, you see
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Last
Updated February 28, 1998 |
I
just lost all confidence in this company. I wonder, are they
still in business? |
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| Effectual
Fix: Keep
site up to date.
Add Press Releases, training
schedules, promotions, newsletters - all of these indicate
that this is an active business. |
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